Creating additional folders:
Creating folders helps you to organize your e-mail. Certain types of e-mail messages can be placed in the folders you create. Folders work well with message rules. To learn about message rules, click the "Message filters" link above.
To create a folder in Agent, follow these simple steps:
On the Toolbar, click Folder and select New Folder from the menu.
The New Folder window appears.
Folder Name = Give the new folder a distinctive name.
Click the OK button.
The new folder now appears in the All Desks list.
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